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Webinars/Videos
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Upcoming Webinars
vinSUITE TabletPOS Spring Training: Retail Cashier
Join us for our TabletPOS Spring Training - Retail Cashier webinar! If your winery has hired extra summer staff for the tasting room, this training webinar is perfect for new hires or anyone who wants a refresher course on using our user-friendly and intuitive TabletPOS system. Learning the basics is key to ensuring your staff is ready for the summer season.During the webinar, we will cover a quick overview of all the home screen buttons and various club scenarios, including adding a new club member, card on file, club pickups, enhanced recall, and opening and closing procedures.
May 10th
Register Now
Fundamental Training Webinars
vinSUITE's training webinars are currently being reconstructed
In the meantime, visit our Knowledge Center for helpful tips and step-by-step guides here.
On-Demand Videos
vinSUITE TabletPOS Spring Training: Advanced Admin
Join us for our TabletPOS Advanced Admin training webinar, designed for Tasting Room Managers who want to learn techniques for managing their TabletPOS system. During this session, we'll cover key topics to help you optimize your system, including:System Settings: Configuration options Adding a Sales Associate: Best practices for adding and assigning roles and permissions Products & Product Categories: Creating and managing products Tip Report: Generating a tip report for your sales associates
Watch Now
Text Messaging 101: The Comprehensive SMS Strategy Guide for DTC Wineries
Are you struggling to reach your customers with traditional emails and phone calls? You’re not alone in this challenge, but other wineries have found a way to break through: text messaging! In this webinar, we'll explore the full range of text messaging as a new — and super effective — communication channel. Learn how other DTC teams are using texts to engage website visitors, communicate with members, update payment information, streamline reservations, grow their contact database, execute promotions, and more. Explore how integrations with vinSUITE, as well as reservation and email marketing platforms, can streamline your workload even further. This webinar will focus on practical, proven strategies so you can leave with a prioritized plan of how text messaging can enhance engagement where you need it most right away, and then grow into additional opportunities.Watch Now
AI for Wineries: Practical Tools for Content Creation
Are you looking to step up your winery's content game? Join us for a webinar on AI for wineries, where we'll share practical tools for creating engaging content across various platforms. From social media posts to blogs, recipes, and wine notes, we'll provide tips and tricks for crafting compelling messaging that resonates with your audience. We'll also take a look at what's coming soon in the world of AI.Watch Now
Mastering Product Feeds: Training Session with DatafeedWatch
This training session is designed to help you optimize your product data feed and improve your online business's performance. During the training, you will learn: Best practices for data streams like Google, WineSearch, and Vivino. Policies for selling alcohol online on product feeds Overview of the basic functionality of the DatafeedWatch platform.Watch Now
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3 Ways to Save Time in QuickBooks This Spring
It's 2023, shouldn't your accounting processes be getting easier by now? In this webinar learn how to save time in QuickBooks this Spring. See for yourself how you can lower stress, save time/money, and benefit with automated and reliably accurate data.Watch Now
Outshinery + vinSUITE + DataFeedWatch
This live virtual event will feature three wine industry business leaders discussing how modern wineries can future-proof their sales platforms. Tips for preparing your website for the holiday season How wineries can drive more conversions with quality visual content Management tools to create and optimize feeds for several channels and marketplaces worldwideWatch Now
Top 4 Tips for Optimizing Busy Season—When It’s Busy Season
In this webinar, Sovos ShipCompliant and vinSUITE will cover the top 4 tips for optimizing your direct-to-consumer wine marketing and sales this season. Topics will include: Holiday ecommerce best practices that increase order value Popular promotions that bump up sales Email marketing strategies that drive conversions How to ensure compliance checks enhance the customer experienceWatch Now
Holiday Promotions
In this webinar, we'll show you how to set up these popular promotions: Flat-rate shipping & exclusive offer promo codes to reward loyal customers Incentivize larger purchases with tiered quantity discounts Flash sale discounts on TabletPOS and DesktopPOSWatch Now
Get Your Website Holiday Ready
In this webinar, we'll show you how to prepare your website for the holidays: Creating Gift Sets, Holiday Product Pages and Landing Pages, and Updating Images to be Responsive.Watch Now
New Features for the New Year
In this webinar, we will walk you through all the latest features in vinSUITE that make 2023 even easier.Watch Now
What's on the Horizon - vinSUITE Product Roadmap
Join our product team as they share the latest and greatest in vinSUITE, TabletPOS, and new GEMPOS (formally ITWERCS)! Recap product releases from the past few months Discover the most exciting features coming soon Live Q&A – a chance to ask our product team your roadmap questionsWatch Now
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TabletPOS Back to Basics Training
We are hosting a training webinar designed for new hires or anyone who wants a little refresher course! Our TabletPOS is user-friendly and very intuitive, but learning the basics is key. From a quick overview of all the home screen buttons to adding a new club member, we want to make sure your staff is ready for the summer season. Want our trainer to review anything specific in the training? Type a question in the registration form!Watch Now
Drive Traffic with Pix
For a long time, the best way to discover new wine was to visit wineries and have tastings. Now, post-pandemic, wine lovers are online, but how do they find new wines? Pix is a wine discovery platform that helps shoppers discover wines. When they find your wine, they click through and buy from your website. This traffic will drive sales, which is essential for your online success.Join us next Tuesday for our webinar with Pix, presented by Joe Fattorini, known around the world as "Obi Wine Kenobi", the expert presenter on The Wine Show.
Watch Now
GemPOS (formally ITWERCS) Report Center
Join us for a live demo of vinSUITE's GemPOS advanced Report CenterWatch Now
GemPOS (formally ITWERCS) Order Management
Join us for a live demo of the intuitive order management feature for kitchen & bar in vinSUITE's GemPOS point of saleWatch Now
GemPOS (formally ITWERCS) Inventory Management
Join us for a live demo of GEMPOS robust inventory management toolsWatch Now
Sleigh the Holidays: Your Guide to TabletPOS
For the first time, vinSUITE's OND series will include a TabletPOS training session! We know many of you have increased tasting room traffic and seasonal staff. This OND, not only will your website be holiday ready, so will your tasting room. Join us on October 27th as we walk you through setting up holiday event categories, quick discounts, and more!Watch Now
Sleigh the Holidays: Your Guide to Promotions
The holidays are quickly approaching, and with the boost in 2020's OND sales, we anticipate 2021 to soar even higher! These last three months of the year are your opportunity to sleigh and impress your customers. Take the time now to build your promotions in vinSUITE. Once the season gets rolling, you'll be glad you made preparations ahead of time. Join us on October 6th for an in-depth walkthrough of how to build promo codes, flash sales, tiered discounts, and holiday gift sets.Watch Now
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Recovering Lost Sales: The Land, Sea & Air Approach
Let's face it... Cart abandonment is not only here to stay, but it's getting worse. And with the holidays rapidly approaching, most retailers are about to see a surge in not only website traffic but abandoned purchases too. While abandoned cart emails can almost always help you recover a significant portion of those lost shoppers, these campaigns are still only one small piece of the very large, very profitable "Shopper Recovery" puzzle.Watch Now
vinSUITE Roadmap 2021
At vinSUITE, we pride ourselves on our collaboration with our clients. Our product managers spend time reviewing support tickets and working directly with clients to deliver requested features.As we look to 2022, we want to continue to develop our product to fit your needs.Watch to see what we have been working on this year and what's soon to come, including Datafeed Watch, Avalara, CartStack SMS, Loyalty, RedChirp, and Split Tender & Gift Cards in TabletPOS!
Watch Now
ITWERCS Reservations
With reservations becoming more and more of a necessity for wineries, having a quick and easy way to manage your booking is a top priority. Watch to learn:Seamless customer experience with a Reservation Widget for website
Easy Waitlist Management for servers with a complete view of parties and wait time
Flexible Booking System and Reporting to manage Multiple Locations & Events
Watch Now
vinSUITE's New Point of Sale - ITWERCS
vinSUITE is excited to launch an industry-first — a complete restaurant and retail POS for wineries! Our new point-of-sale offers restaurant capabilities such as food modifiers and kitchen printing; plus, it can handle the busiest tasting rooms with table mapping, bar service, and tabs. On top of this, it has the best multi-register, multi-location management, and analytics features of any POS on the market! Watch to learn about these featuresIncrease Efficiency with Intuitive Table Management
Easily Manage Your Staff with Employee Scheduling and Time Clock App
Provide a Seamless Customer Experience with Built-in Reservations and Waitlist
Connect Your Front of House and Back of House with Kitchen & Bar Displays
Improve Your Productivity with Advanced Reporting and Inventory Management
Watch Now
How To Text-Enable Your Winery Presented by RedChirp
vinSUITE has partnered with RedChirp, a messaging platform for wineries, to help you learn everything your winery needs to know about business texting in this one-hour educational session. Watch to learnHow to avoid buying expensive hardware and the best ways to implement texting without making you and your team available 24/7
The legalities to watch out for when texting customers
Tips from wineries like Sokol Blosser, Hess Collection, Charles Krug, and others who have used texting to better connect with their customers
Watch Now
The Power of Content Presented by Astra Digital
Watch to learnThe facts and figures on how 2020 and the pandemic transformed the digital marketing landscape
Social media’s growth as an Ecommerce powerhouse
How and why we saw content creation take the main stage and drive sales
When and how to push content through your social and email channels
Creativity’s ability to garner new customers for the wine industry
Continuing the content marketing momentum, even after the pandemic
We’ll touch on current digital marketing stats and sales across the wine industry, how to determine the value of a winery email, calculating the right digital marketing budget, and looking forward to 2022
Watch Now
Data Privacy 101 Presented by Osano
Privacy laws are frequently emerging in countries and states around the world. Those laws contain fines -- which can be steep -- for companies that don't comply. In this webinar, learn from Osano representatives about the current laws affecting your compliance requirements on cookie consent, data subject rights, and more, and what you can do to ensure you're treating customer data in accordance with the rules.Watch Now
Wine Marketing in Real Life Presented by Outshinery
Join Laurie Millotte, founder of Outshinery, for a discussion on wine marketing for real life. Learn how to illustrate the usefulness of your product in a competitive and crowded market.The conversation will cover ways to:
- Depict your wine as a part of daily life
- Think like other industries
- Understand how people make decisions
- Learn why SEO and sales are not sleazy
- Think about how people interact with your buying process
Watch Now
Allocations in vinSUITE Walkthrough
Please join us for a quick demonstration of the allocations feature in vinSUITE. vinSUITE's allocation module allows you to give individuals their own allocation limits and set aside specific inventory for the allocation that can't be sold in the store.Watch Now
Insights from the 2021 DtC Wine Shipping Report for Start-Ups and Newer Shippers
What can new wineries and those at the outset of building their DtC shipping businesses learn from the data? Join us for a look at key takeaways and insights, including: Surprising and not-so-surprising varietal trends How value-seeking consumers influenced not only which types of wines sold, but at what price points The strong performance of non-West Coast destination states and where newer sales opportunities might be arising E-commerce best practices to consider in light of the growth and importance of the DtC shipping channelWatch Now
Welcome to vinSUITE Community
Join us for a walk-through of our new Community. We'll show how to look up your support cases, ask questions, search how-to articles and submit ideas.Watch Now
Top Tips to Selling More Wine in 2021
With so many challenges being thrown at tasting room managers these days; with limited capacities due to COVID-19 visitation guidelines, team members working remotely, and the unprecedented pressure to meet your aggressive sales quotas by winery owners, CellarPass + vinSUITE have partnered to host a 30-minute webinar that will share with you the top 10 tips to exceeding your sales goals in 2021.Watch Now
What's New: Enhanced Ecommerce + SMS
Watch to learn about Enhanced Ecommerce with a special guest speaker, Ryan Neergaard, from Astra Digital Marketing! We'll show you a first-hand look at the valuable information you'll gain with Enhanced Ecommerce, such as conversion rates for your products, the average number of products in a transaction, promo code applied discounts and the average order value.Plus, we'll show you how to create a SMS campaign with our Mailchimp Integration and SimpleTexting. Text message campaigns receive higher open rates than emails and can help improve your marketing efforts.
Watch Now
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End of Year Reporting 101
I know we are all ready to say goodbye to 2020, but before we do, we need to close the books on the year. That means it is time for our most popular training webinar of the season - End of Year Reporting! Let us help you build those end of year summary reports so you can feel confident moving into 2021. Plus, you'll get the chance to ask any of your reporting questions at the end of the webinar. Join us to learn:How to build sales summary reports by State, Sales Associate, and Order Type
Best practices and useful tips for Excel to make your life easier
Report Builder tools, like Report Types that will help keep your reports clean
Watch Now
Give the Gift of Custom Club
This OND, drive more club memberships and reduce attrition by giving your club members the chance to choose their club wines. Don't let your club members fall off your radar during the holiday season. Engage them with a new club offering. What's best of all, custom club is a completely free feature inside vinSUITE.Watch Now
Holiday Email Marketing - How to Segment Your Audience
Join our webinar to learn how to segment your customers for popular holiday email marketing campaigns. We'll show step-by-step how to build each list with our ListBuilder tool and Mailchimp's segmentation tool.Big spenders list to offer them early access to new items, limited edition, or holiday sales.
Specific product purchasers list to recommend new or similar products.
Lapsed customers list to share special promotions and entice them to purchase again.
Unengaged customers list to try new subject lines.
Watch Now
Top 5 Holiday Promotions
In this webinar, we'll show you how to set up these popular promotions:Flat-rate shipping & exclusive offer promo codes to reward loyal customers
Flash sales for Cyber Week, 12 Days of December & Black Friday to drive website traffic
Incentivize larger purchases with tiered discounts
Create gift sets to help shoppers visualize gift ideas
Gain new customers with gift cards
Watch Now
Maximize ecommerce and DTC this holiday season
Join us as our special guest host, Outshinery shares holiday shopping predictions.• Shopping will be more personalized.
• Holiday orders linked to social media exposure will continue to rise.
• More time to research. People are already behind screens and will be looking for wine buying information.
Watch Now
vinSUITE's Roadmap 2020
We've been busy this year working hard to build and deliver your top requested features and we are excited to share what's coming up!Watch Now
Custom Club in vinSUITE Demo
In this video, we will share a quick demonstration on how to set up a custom club, add members, and manage custom club orders within the vinSUITE admin panel.Watch Now
vinSUITE's QuickBooks Integration with WGITS
WGits QuickBooks integration for vinSUITE is here! We are excited to partner with WineGlass Marketing to provide your winery with an easy-to-use QuickBooks integration solution. Watch our webinar for a live demonstration and Q&A.Watch Now
Online and Instore Gift and Loyalty
In this webinar, they will share how to set up and manage gift cards using Valutec.Watch Now
How to Future-Proof Your Abandoned Cart & Customer Recovery Campaigns
Join vinSUITE & CartStack as we dive into why it’s now more important than ever for your business to have a solid customer recovery strategy, and the future-proof tactics that you can use to maximize your sales now, and for years to come.Watch Now
How can you sell more wine with very little/no tasting room traffic?
Join for a webinar guest-hosted by our partner VinoPro. In this webinar you'll learn: How to sell more wine and grow your wine club using an untapped channel How to build better relationships with your customers How we seamlessly integrate with VinSuite - sales and uploadsWatch Now
New Features in vinSUITE's TabletPOS
In case you missed it, vinSUITE's TabletPOS recently added exciting new features! Learn about end of day reporting, tip customization, and EMV.Watch Now
Astra Digital Presents: DTC Digital Trends and Action Items for Wineries
Astra will discuss what’s working in the digital world of winery marketing, with a focus on tools you can start using today like reviews, Facebook, SEO, & SEM. They will also lay out the best practices for selling wine and engaging customers beyond COVID-19.Watch Now
Tasting Room Closure Resources + Tawk.to
Want to add live chat to your website? Watch our on-demand video with Tawk.to, a leading free chat widget. Plus, we share tips for starting virutal tastings, cart recovery and staying connected with your customers.Watch Now
DtC Wine Shipping Report Highlights
Join us for the 2020 direct-to-consumer wine shipping report guest-hosted by Alex Koral, senior regulatory counsel at Sovos ShipCompliant! We'll review the latest growth trends, changes in price per bottle shipped, regional demand and so much more.Watch Now
New Year New Campaign
Are you ready for the new year? Let's start off 2020 on the right foot by setting up your marketing campaigns now! Join us on Jan 15th for your helpful guide to marketing emails. We will show you how to run a birthday and big spender campaign using vinSUITE's ListBuilder and our new Mailchimp integration.Watch Now
Master End of Year Reporting
It's that time of year again - End of Year Reporting. Before we ring in the New Year, let's close the books on 2019 and get a head start to 2020. Join us Dec. 11th for your holiday help guide to reporting. We will show you how to create sales summary reports and best practices to keep your data cleanWatch Now
Prep Your Products for the Holidays
Make your to-do list and check it twice, the holidays are almost here! Join us Nov. 13th for your holiday help guide to products. We will show you how to create gift sets, gift guides, events and more.Watch Now
Upgrade Your Holiday Marketing with Dazzling Visual Content
Upgrade your marketing this holiday season with dazzling visual content brought to you by Outshinery. They are the leading professional product photography and video content for the alcohol industry. Watch our video for tips and tricks on how to use visual content to boost engagement in emails and social media in OND.Watch Now
'Tis the Season for Promos
Is your website ready for Cyber Monday? We are here to help! Watch now to learn how to create flat rate shipping, tiered promos and best practices for our promo builder.Watch Now
vinSUITE Roadmap Webinar
What's next on the road map for vinSUITE? Watch our webinar to learn about upcoming developments to vinSUITE and our path towards compliance.Watch Now
5 Lessons Learned
Takeaways from WBM Tasting Room Survey & CellarPass 2019 Hospitality ReportvinSUITE co-hosted a webinar with Jonathan Elliman CTO of CellarPass to give you more insights into the industry.
Watch Now
Custom Club Best Practices
Do you want to start a custom club or need help managing your existing custom club? Watch our webinar to learn best practices for running a custom club that drives sales.Watch Now
vinSUITE + WineWare Integration
Learn about vinSUITE's new integration to WineWare POS. Get vinSUITE robust and feature rich wine club and eCommerce capabilities with WineWare's restaurant POS.Watch Now
Everything About Websites
Are you looking to learn more about eCommerce websites? Watch our webinar for a discussion on responsive websites and ADA compliance. Plus, best practices for maintaining your eCommerce store.Watch Now
Increase Engagement with TabletPOS
Spend more time with guests and less time on the screen with vinSUITE's TabletPOS. Watch our webinar hosted by Sales and Marketing Manager, Carrie-Anne Wood to discover the new features and best practices of vinSUITE's TabletPOS.Watch Now
MailChimp Connect
Are you looking to understand Mailchimp's tags? Don't worry, we have got you covered. In this webinar, we review MailChimp's master list and bulk tagging features.Watch Now
2019 Wine Shipping Report Highlights
Alex Koral, regulatory counsel at ShipCompliant by Sovos, shared highlights from the 2018 Direct to Consumer Wine Shipping Report and how wineries can use the data to increase DTC sales in 2019.Watch Now
Boosting Data Capture with STAGE14
Learn how to sell more wine year-round by doubling your mailing list throughout the high season. With vinSUITE's integration to STAGE14, you can BUILD YOUR LIST. STAGE14 helps you reach and reward potential customers, which translates into selling more wine. Engage everyone who steps into your tasting room and boost sales with better contacts and easy ways to follow up via text, email and mobile app.Watch Now
Taking Your Club to the Next Level by WineGlass Marketing
This is a webinar hosted by guest speaker, Susan DeMatei of WineGlass Marketing. Susan has over 25 years of experience in winery consumer Direct Marketing, including Wine Club, database marketing, CRM, e-commerce, social media, events and general luxury wine marketing encompassing awareness, conversion and loyalty. Six years ago, Susan started WineGlass Marketing. Don’t miss this opportunity to learn from a seasoned professional about the strategic ways to take your wine club to the next level.Watch Now